RETURNS
We only supply genuine products and services to our customer and unfortunately we do not offer any refund or exchange for any products which we sell from our online portal.
Hence we request you not to return any products to us.
EXCHANGES
We only replace items if they are defective. If you need to exchange your product, kindly contact us on +91-9163843100 and post email confirmation from our end please send your item to:
SHOP NAME - CACAO
113 SHRI AUROBINDA ROAD, SALKIA HOWRAH - 711106
9163843100
SHIPPING
To return your product
SHOP NAME - CACAO
113 SHRI AUROBINDA ROAD, SALKIA HOWRAH - 711106
9163843100
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over Rs.75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.